Help Centre
Delivery information based on your actual order.
Available services and freight are calculated using the products and delivery postcode. The checkout total is the amount to rely on before payment.
- Products from different fulfilment locations may arrive in separate parcels.
- Tracking is sent when a parcel is handed to the carrier.
- Remote, large or heavy deliveries may have different services or charges.
- Carrier timeframes are estimates and may change after dispatch.
Contact us before sending an item back.
Return eligibility depends on the product condition, the reason for return and the conditions shown for that product. We will confirm the correct return address and next step before anything is sent.
Change of mind
Change-of-mind returns are available only where the product conditions expressly allow them. Check the product page before buying and contact us before returning anything. This does not limit your rights for faulty, damaged or misdescribed goods.
Faulty, damaged or incorrect
Keep the item and packaging, then send the order number, a description and clear photos. Your Australian Consumer Law rights are not limited by a store return period.
Orders & payment
How do I know my order was received?+
After checkout, you will see an order confirmation and receive an email at the address used during checkout. Signed-in customers can also check My Account.
Can I change or cancel an order?+
Contact support as soon as possible. A change is only possible before fulfilment has progressed too far.
Which payment methods are accepted?+
The payment methods currently available for your order are shown at checkout. This avoids displaying methods that are not enabled for your cart or device.
Products & account
How do I choose the right size or product?+
Check the measurements and product details on the product page. Contact support before ordering if the fit or intended use is unclear.
Where can I see my orders?+
Sign in to My Account to see WooCommerce order history, saved addresses and current order statuses.
What should I do if an item is unavailable?+
Stock is checked again during order processing. If availability changes after payment, support will contact you about the available resolution.